Escape Himalaya Pvt. Ltd. is committed to protecting your privacy. This Privacy Policy applies to all services provided by Escape Himalaya - including bookings, tours, trekking packages, marketing, and our website.
Information We Collect
Personal Information (voluntary):
- Name, contact details (email, phone, postal address)
- Passport/ID information (for trekking permits)
- Emergency contact details
- Health and dietary information (when relevant for safety or medical support)
Payment Information:
- Transaction details required to process bookings (e.g. payment methods)
- Sensitive payment credentials are handled by external processors (e.g. banks, payment gateways) and are not stored directly on our servers
Technical & Non-Personal Information:
- IP address, browser/device type, referral URLs, usage patterns
- Cookies and tracking IDs (for analytics and improving service)
How We Use Your Information
We process your information for the following legitimate purposes:
- To fulfill bookings, obtain trekking permits, communicate itineraries, updates, and essential information
- Respond to inquiries, feedback, or support requests
- Send administrative or promotional messages (with your consent)
- Conduct internal analytics to improve our service offerings and website experience
Information Sharing & Disclosure
We do not sell or rent your personal information to third parties. Disclosure may occur only in these scenarios:
- With trusted service providers (e.g. transport, hotel partners, trekking permit agencies) strictly for operational purposes
- To government or regulatory bodies (e.g. Nepal Tourism Board, other permit issuing authorities) as required by law or regulations
- If legally required or to protect rights – e.g. fraud detection, safety incidents
Data Security
We take reasonable and appropriate technical and managerial measures—such as SSL encryption, access controls, and secure servers—to protect your data from unauthorized access, alteration, or destruction. However, no data transmission or storage is entirely risk-free.
Policy Updates
We reserve our right to update or change this privacy policy due to legal changes or if necessary. If you have any inquiries, concerns about our policy, or wish to exercise your privacy rights, you may contact us: